1. Operator, scope and formation of the contract
The zsakmany.hu website, the Zsákmány iOS and Android applications, and their consumer, community and business features are operated by Easynet Kft. (registered office: 1139 Budapest, Petneházy utca 37-47, staircase E, first floor, door 1, Hungary; company registration number: 01-09-682490; tax number: 11905624-2-42; registering court: Company Court of the Budapest-Capital Regional Court; email: support@zsakmany.hu; referred to as the “Operator” or “Zsákmány”).
These Terms and Conditions (“Terms”) govern use of the Zsákmány website, applications and related services (together, the “Platform”) between the Operator and any individual or organisation using the Platform. The Community Guidelines and Privacy Notice form related rules and are available at https://zsakmany.hu/community-guidelines and https://zsakmany.hu/privacy.
A contract is formed when a User accepts these Terms during registration or sign-in, or starts using a feature after the Terms have been clearly made available. The contract is concluded electronically, is not an individually executed written agreement and is not individually filed by the Operator. The Terms remain available for viewing, saving and printing. The contract may be concluded in Hungarian or English. If the versions differ, the Hungarian version controls to the extent permitted by law and without limiting mandatory consumer rights.
Users can identify and correct input errors by reviewing forms before submission and by editing profile or business settings later. Certain commands, including reservation, redemption, deletion and moderation actions, may require separate confirmation and may be logged for security.
2. Definitions and roles
A “User” is anyone who visits or uses the Platform. A “Consumer User” is an individual acting for personal purposes who discovers, reserves or collects an offer or uses community features. A “Business User” is an owner, representative or authorised team member who manages a business profile and offers. One account may have both roles.
A “Business” is a trader independent from the Operator that appears on the Platform and sells goods or services in store. A “Loot” or “Offer” is a time- and stock-limited offer published by a Business. A “Reservation” is the temporary holding of a stated quantity through the Platform. “Redemption” is the Business's confirmation of pickup using a QR or short code.
“User Content” includes traces, hunt reports, ratings, comments, replies, confirmations, photos, profile text and biography, business profiles, offer descriptions and chat messages. Public community content and private two-party messages have different visibility, but both are subject to the safety and legality rules.
3. Eligibility, registration and account security
An account may be created by a person with the legal capacity required to enter into the contract. A person with limited capacity may use the Platform only where permitted by law and with any required consent from a legal representative. The Platform is not specifically directed at children. A business account may be managed only by a person entitled or duly authorised to represent the Business.
Registration may use a one-time email code, Sign in with Apple or Google sign-in. Users must provide accurate, truthful and current information, keep it updated, and protect access to their account, email, device and login codes. Suspected misuse must be reported to the Operator without undue delay.
An account may not be transferred, rented or sold. Users may not impersonate another person, misuse another person's name, image, trade mark or @handle, or use multiple accounts to evade reservation, moderation, points or other limits. The Operator may use a shared user and business handle namespace and may change or release a misleading or infringing handle.
The account holder is generally responsible for actions taken through the account. This does not limit the Operator's own security duties, and the User is not responsible for actions proven to result from a security failure within the Operator's control.
4. Platform functions and fees
The Platform helps Users discover, search, map, reserve and redeem local time- and stock-limited Offers. It may also provide business offer management, community traces and hunt reports, profiles, follows, ratings, comments, confirmations, chat, support, notifications, saved searches, points, badges and impact summaries.
Some functions require sign-in, business verification, a permission, a supported app version or staged rollout. Location, camera, photo library and push access are optional device permissions; where practical, the Platform offers a manual search, file selection or in-app notification alternative.
There is NO online payment on the Platform: no cart, checkout, card charge or Zsákmány balance. Prices and savings shown are Offer or Reservation data. Actual payment takes place at the Business, at pickup. The Operator does not collect the purchase price and does not issue a receipt or invoice for goods bought from the Business.
The Operator currently charges no consumer fee within the Platform for the core functions covered by these Terms. A future paid service, business plan or commission may be introduced only after clear advance disclosure of the price, settlement and termination rules and separate acceptance or a separate business contract. No such change may cause a charge without prior consent.
5. Business accounts, verification and Offers
The Operator may make activation of a business profile subject to checks, request documents or clarification, and mark the profile pending, verified, rejected or suspended. A verification badge means that the Operator completed the stated check; it is not a guarantee of every product, quality standard or future performance of the Business.
Business Users are responsible for keeping the business name, address, contact details, opening and pickup times, permissions, images and other business information accurate and current. The Business must hold all licences, registrations and procedures required for its activity, sale of the product and food safety.
An Offer must clearly and non-misleadingly state the essential characteristics of the product or package, the total price payable in Hungarian forints, any lawful reference price and discount, quantity or stock, reservation and pickup windows, restrictions, and all information required by law or needed for an informed and safe decision, including allergens, ingredients, use-by information and usage conditions where relevant.
Businesses must not publish non-existent stock, false discounts or artificial urgency, offer expired, dangerous, recalled, unlawfully marketed or unfit goods, or list a good or service excluded by law or Platform rules. Stock and Offer state must be updated without undue delay.
The Business must handle confirmed Reservations under the published conditions and issue the receipt or invoice required by law at pickup. If it cannot perform for an objective reason, such as exhausted stock or an unsafe product, it must promptly cancel with the appropriate reason and notify the User. Suspending a Business does not by itself cancel an existing Reservation; those obligations must be resolved separately.
Before Offers are ranked, the Platform excludes items that are inactive, not reservable, restricted by moderation or hidden by the User's safety settings, then applies the User's search and explicit category, price, city, distance and other filters. Proximity is the main ordering factor in a location-based Offer list; without location data, the sooner closing reservation window ranks first. In the mixed discovery feed, the main parameters are Offer urgency - particularly time remaining and stock -, community-trace freshness, proximity and novelty. Urgency or freshness is primary, proximity applies only in location-based views, and novelty is supplementary. A small session-stable variation and interleaving of Offer and trace types may reduce repetitive ordering. Paid promotion or a fee paid by a Business currently has no effect on ranking.
The Operator does not currently sell competing goods through its own or a controlled Business on the Platform and gives no preferential ranking on that basis. The Operator's own support, safety or informational content may appear separately but is not an Offer. A Business may offer the same goods through another channel on different terms, provided its Zsákmány Offer remains accurate and confirmed Reservations are honoured.
The Operator displays Business goods on the Zsákmány website and mobile apps, including search, map, feed and business-profile surfaces. Depending on User settings, an Offer may also be linked in an in-app, email or push notification or through an operating-system share initiated by the User. Any other external distribution channel, affiliated programme or external advertising campaign requires a separate agreement or another valid legal basis.
According to their permissions, Business Users can access their own business profile and team, Offers, stock and lifecycle data, the data needed for Reservations and Redemptions connected to their Offers, performance chat, and own or aggregated statistics made available by the Platform. They do not receive another Business's non-public data or a Consumer User's full profile. The Operator accesses business, user and usage data necessary to operate, secure, support and analyse the Platform and meet legal duties, and shares data with service providers only for the purposes and under the conditions in the Privacy Notice. After the commercial relationship ends, access to the business interface ends; data is deleted, anonymised or retained on a restricted basis under the Privacy Notice and mandatory retention rules. An access request may be sent to support@zsakmany.hu.
A Business User may submit, free of charge to support@zsakmany.hu, a complaint about Platform operation, a technical problem, ranking, data access, or a moderation, restriction, suspension or termination decision. The complaint is reviewed impartially in proportion to its significance and complexity, and the outcome is communicated individually with clear reasons. This does not exclude mediation or any authority or judicial remedy available under applicable law.
6. Reservation, pickup, cancellation and the in-store transaction
Tapping “Reserve” or “Lecsapok rá” is an electronic request to hold the selected quantity. A Reservation exists only when the Platform returns a successful confirmation, reservation identifier and QR or short code. A pending, failed or ambiguous request must not be treated by the User as successful; the current status should be checked in My Loot.
A Reservation may include quantity, price, discount and a pickup window. The Platform displays these from the server-confirmed state. A Reservation is limited in time and stock, may not be commercially transferred and may expire if the User does not arrive within the pickup window.
A Reservation is not a purchase from the Operator and no payment takes place on the Platform. The legal relationship for sale of the good or service arises between the Business and the Consumer User under the circumstances of pickup and payment, the Business's offer and applicable law. The Business is the seller or service provider. It determines the payment methods accepted in store, issues the receipt or invoice, and is responsible for product quality, safety, conformity and mandatory consumer information.
At pickup the User must present the correct QR or short code, follow the pickup conditions and protect the code from unauthorised use. The code is for one-time redemption. The Business may verify the Reservation and reject a code that has already been redeemed, expired, cancelled, forged or belongs to another Reservation.
Users may cancel through the function provided by the Platform. A Business may cancel for lack of stock or another inability to perform, and the Platform may notify the User. Repeated intentional reservation abuse or no-shows may lead to proportionate reservation limits after prior warning.
Because the Operator does not collect the purchase price, it cannot issue a Platform refund. Claims about a purchased item, in-store payment, receipt, invoice, statutory warranty, product guarantee, commercial warranty, allergens or product safety should first be made to the Business. The Operator may assist with a complaint about its own service or with contacting the Business. Nothing in these Terms limits mandatory consumer rights.
7. User Content and licence
Users retain their rights in and responsibility for their User Content. By uploading content, the User confirms that they have the right to use and publish it, have any consent required from other persons shown or identified, and that the content does not violate law or third-party rights.
The User grants the Operator a non-exclusive, worldwide, royalty-free licence to store, technically process, resize, transcode, moderate, display, index and make the content searchable, and to transmit it through sharing functions chosen by the User. This licence is limited to operating and securing the Platform and enabling the User's chosen sharing. The Operator will use content in a separate external advertising campaign only on another valid legal basis.
The licence continues until the content is deleted or the account ends. Deleted content may remain for a limited backup cycle or be lawfully retained where necessary for an open moderation case, appeal, fraud prevention, legal claim or binding authority request; retained content will not be used for ordinary public display.
Public content may be viewed by others and shared through Platform tools. Before upload, Users must remove unnecessary personal, confidential, financial, health or other sensitive information, especially another person's contact details, precise private address or identity document.
8. Prohibited content and conduct
The Platform may be used only lawfully and with respect for the rights and safety of others and the rules of the community. In addition to the examples in the Community Guidelines, Users must not:
- facilitate unlawful activity, crime, dangerous conduct, fraud or evasion of lawful authority action;
- publish threatening, harassing, hateful, degrading, sexually exploitative, child-endangering, gratuitously violent or otherwise seriously abusive content;
- infringe copyright, trade mark, image, personality, privacy or trade-secret rights, dox another person or disclose personal data without authority;
- publish a false rating, trace or confirmation, misleading business information, or false price, discount, stock, location or pickup information;
- send unsolicited advertising, spam, chain messages, unauthorised commercial solicitations or disguised advertising outside the official business tools;
- use malware, phishing, unauthorised security testing, denial of service, automated extraction, scraping, bot accounts, access-control circumvention, reverse engineering or undocumented API access;
- manipulate Reservations, QR codes, chat, reports, hiding, blocking, follows, likes, points, badges or rankings, or use another account or redemption code without authority;
- repeatedly submit manifestly unfounded reports or appeals to harass or harm another User or competitor.
Users may not seek the Platform's source code, security mechanisms or non-public data, or use the Platform to build a database or competing service without written permission. This does not restrict interoperability or research rights expressly granted by mandatory law.
9. Reporting, hiding, blocking, moderation and appeals
To maintain a lawful and safe service, the Operator may moderate following a User report or its own detection. Text and images may be checked by automated rules, spam and abuse indicators and image-safety systems; disputed or serious cases may also be reviewed by a human moderator. The Operator is not required to pre-screen every item, but processes sufficiently precise notices in a timely, diligent, objective and proportionate manner.
Users can report illegal or rule-breaking content through the report control near the content, through the safety area or at support@zsakmany.hu. An effective notice should identify the content or its exact location, explain the concern and include available evidence. A notice of illegality should, where possible, identify the right or rule affected, provide contact details and include a good-faith statement. The reporter's identity is generally not disclosed to the reported party.
The Operator may reject content at upload, hold it for review, remove it, restrict its availability or distribution, or restrict, suspend or, in serious cases, terminate a feature, messaging, Reservations, business profile or account. Decisions consider the nature, severity, frequency and consequences of the issue, the User's history and identifiable intent, and the rights of everyone affected. We comply with binding authority orders and may act urgently where life or safety is at immediate risk.
Hiding removes content only from the reporting User's view. Blocking may restrict new interaction and visibility between accounts or a Business. Blocking does not by itself cancel an existing Reservation or QR code or remove information retained under a legal duty.
When the Operator restricts content or access, it will, unless prevented by law, an investigation, safety needs or another person's rights, inform the affected party of the substance and reason for the decision and how to seek review. An appeal may be submitted through the relevant Platform feature or to support@zsakmany.hu. Appeals are reviewed diligently, without discrimination and not solely by automated means; a well-founded appeal is corrected without undue delay.
A person who frequently provides manifestly illegal content or frequently submits manifestly unfounded notices or appeals may be restricted for a reasonable period after prior warning. We assess, in particular, the absolute number and relative proportion of incidents, their severity and consequences, and any identifiable intent. Immediate action is reserved for a serious legal or security risk or repeated abuse.
10. Points, levels, badges and impact summaries
Zsákmány points, levels, streaks, badges, rankings and environmental or community impact summaries are gamified informational features. They are not money, electronic money, a voucher or a payment instrument, cannot be redeemed for cash and are not transferable.
Current Platform rules determine qualification, thresholds and calculations. The server record controls. The Operator may make a reasoned correction or reversal in case of fraud, technical error, duplication or unauthorised manipulation. We will give advance notice of a material change affecting fair use.
11. Notifications, communications and third-party services
The Platform may send service messages required for accounts, Reservations, pickup, security, moderation and support in the app, by email or, with device permission, by push notification. Saved-search alerts, evening digests and other marketing-style messages require a separate setting and consent and can be disabled at any time. Operating-system notification permission and the preference stored on the Platform are separate conditions.
Consumer-to-Business chat connected to a Reservation may be used only for lawful coordination of performance. A Business may not use Platform messaging for unsolicited marketing, and a Consumer User may not send harassing, deceptive or harmful content.
The Platform may open third-party services for maps, sign-in, push delivery, app stores or sharing. Their own terms and privacy practices apply on their interfaces, and the Operator does not control their availability or content. Opening an external link is voluntary unless the selected feature necessarily relies on operating-system infrastructure.
12. Platform intellectual property and licence
The Platform software, trade dress, name, logo, illustrations, database structure, documentation and Operator-created content are intellectual property of the Operator or its licensors. Rights in User Content remain with its owner under section 7.
For the term of the contract, the Operator grants a limited, non-exclusive, non-transferable and revocable licence to use the Platform for its intended personal consumer purpose or approved business purpose. The licence does not permit copying, sale, sublicensing, public republication, reverse engineering, automated extraction or incorporation of the Platform or a substantial part into a competing database, except where mandatory law expressly permits it.
13. Availability, compatibility and service changes
The Operator aims to provide a continuous and secure Platform but does not promise uninterrupted or error-free availability. Maintenance, updates, internet or cloud-provider failure, device failure, force majeure or a security incident may cause temporary restrictions. Where practical, we provide advance notice of material planned downtime.
Use requires an internet connection and a supported browser or app version; current mobile requirements appear in the app store. Users bear their own device and connectivity costs. Updates may become necessary for security or compatibility.
The Operator may improve, reorganise, stage or discontinue Platform features. Changes affecting an existing Reservation, open complaint or mandatory right will be handled with an appropriate transition, notice and in accordance with applicable law.
14. Liability
The Operator is responsible under applicable law for lawful and contractual provision of its own Platform service. These Terms do not exclude or limit liability for intentional harm, death, personal injury or harm to health, or any other liability or consumer right that cannot lawfully be excluded.
The Business is a seller or service provider independent from the Operator. It is responsible for its information, price, discount, stock, opening hours, pickup, the legality, quality and safety of goods or services, allergen and other information, in-store payment and receipts or invoices. The Operator cannot assume those duties but remains responsible for its own verification, moderation and complaint-handling duties.
Users and Businesses are responsible under applicable law for loss caused by their own unlawful conduct or breach. The Operator is not responsible for loss caused solely by the User's device, internet connection, negligent handling of access credentials, inaccurate data or use in breach of these Terms, provided the Operator's own breach did not contribute to the loss.
Content provided by another User and an Offer published by a Business are not the Operator's own statements. The Operator has no general duty to monitor all content in advance, but acts on illegal or non-compliant content that comes to its attention in accordance with law and section 9.
15. Privacy and security
The Privacy Notice at https://zsakmany.hu/privacy explains how personal data is handled. There is no online payment on the Platform, so the Operator does not request or process card details or payment credentials. The Business is independently responsible for its data processing during in-store purchase, payment and receipt or invoice handling.
The Operator applies reasonable technical and organisational measures to protect the Platform and data. Network transmission uses an encrypted connection, but no information system can guarantee absolute security. A security issue or suspected account misuse can be reported to support@zsakmany.hu. Public exploitation or unauthorised testing is prohibited.
16. Duration, suspension and account deletion
The contract is for an indefinite period. Users may stop using the Platform and delete their account at any time with one explicit confirmation in the self-service deletion feature available in the app or web account; they do not need to request an email code or contact support. If mandatory law provides a right to withdraw from or terminate the free digital service, it may be exercised through that feature or the data-subject request channel in the Privacy Notice.
An active business offer, Reservation or in-progress business operation requires settlement steps before deletion; the Platform shows the allowed in-app destinations. Confirmed account deletion is immediate and permanently removes the profile, User Content, media, private messages and account-scoped data and signs the User out. The Privacy Notice governs minimum data that must lawfully remain segregated.
For breach of these Terms, the Community Guidelines or law, fraud, a security risk, a binding authority request or danger to the Platform, the Operator may warn the User, limit a feature, temporarily suspend an account or business profile, or terminate immediately in a serious or repeated case. The response must be proportionate. Where law and safety allow, reasons and an appeal route are provided.
Termination does not affect obligations, legal claims or complaints already accrued, a sale completed at a Business, or provisions that by their nature survive. If a Business is suspended, resolving already issued valid Reservations takes priority unless a legal or safety reason prevents pickup.
For a Business User, the specific reasons for restricting or suspending an Offer, function or business profile are provided on a durable medium no later than when the measure takes effect. As a rule, full termination of the business service is notified with reasons at least 30 days in advance. This period does not apply where a legal or regulatory duty, a compelling legal or safety reason under applicable law, or repeated breach of these Terms requires faster termination; reasons are then provided without undue delay unless disclosure is prohibited by law. The Business User may clarify the decision through the complaint channel in section 5, and access is restored without undue delay if the decision is withdrawn.
17. Changes to these Terms
The Operator may amend these Terms prospectively due to changes in the Platform, business model, technology or law, a new feature, security requirement, abuse prevention or clarification. The current text and effective date are available at https://zsakmany.hu/terms.
We give reasonable advance notice of a change that materially affects User rights or obligations on the website, in the app, by email or by system message. A change required by law, a binding authority decision, an urgent security risk or abuse prevention may take effect on shorter notice or immediately, in which case notice is given without undue delay.
A Business User is notified on a durable medium of a change that applies to them at least 15 days before it takes effect. A longer period is provided where compliance reasonably requires technical or commercial adjustment. The Business User may terminate the relationship during the notice period. An exception to the 15-day period is available only for a legal or regulatory duty under applicable law, an unforeseen and imminent fraud, malware, spam, data-protection or cybersecurity risk, or a lawful express waiver.
Continued use after the effective date is governed by the amended Terms. If a User does not accept a change, they may delete their account before it takes effect. An amendment cannot retroactively remove an acquired mandatory right or create a payment obligation without prior express acceptance.
18. Complaints, dispute resolution and governing law
A complaint about the Platform, account, moderation or the Operator may be sent to support@zsakmany.hu or by post to Easynet Kft., 1139 Budapest, Petneházy utca 37-47, staircase E, first floor, door 1, Hungary. It is helpful to include the account email, relevant Reservation, content or case identifier, the concern and requested action. As a rule, a written consumer complaint is answered substantively and in writing within 30 days. The complaint and a copy of the response are retained for three years.
A complaint about a product, in-store sale, payment or receipt or invoice should first be made to the relevant Business. Where a matter concerns both the Platform and the Business, the Operator investigates within its own remit and may request or share information as permitted by law.
For a consumer dispute, Consumers may apply to the conciliation body competent for their home or residence. The current national list and online filing service are available at https://bekeltetes.hu. The body competent for the Operator's registered office is the Budapest Conciliation Board (seat: 1016 Budapest, Krisztina krt. 99, Hungary; postal address: 1253 Budapest, P.O. Box 10, Hungary; phone: +36 1 488 2131; email: bekelteto.testulet@bkik.hu; website: https://bekeltet.bkik.hu). The Operator is subject to the statutory duty to cooperate in conciliation proceedings.
Consumers may contact the competent consumer-protection authority about infringements of consumer law, the Hungarian National Authority for Data Protection and Freedom of Information about personal data, and a competent court for any dispute. The internal appeal in section 9 is also available for moderation decisions and does not exclude any authority, certified out-of-court or judicial remedy available under law.
These Terms and the contract are governed by Hungarian law. For Consumers, this choice does not deprive the User of mandatory protection under the law of their habitual residence that cannot be excluded by agreement, and does not limit access to a court competent under applicable law. The parties will first try to resolve disputes amicably.