Reservations and collection
Cancellation, expiry and reservation statuses
What do active, collected, cancelled, expired and no-show reservations mean?
Updated 19 Jul 2026The current status is always shown under My reservations. The server determines the applicable times and available actions.
- Active: collection is still possible within the displayed window.
- Collected: the business successfully redeemed the QR or code.
- Cancelled: you or the business ended the reservation.
- Expired: the collection deadline passed without redemption.
- No-show: the business recorded this within the permitted reporting period.