Reservations and collection

Cancellation, expiry and reservation statuses

What do active, collected, cancelled, expired and no-show reservations mean?

Updated 19 Jul 2026

The current status is always shown under My reservations. The server determines the applicable times and available actions.

  • Active: collection is still possible within the displayed window.
  • Collected: the business successfully redeemed the QR or code.
  • Cancelled: you or the business ended the reservation.
  • Expired: the collection deadline passed without redemption.
  • No-show: the business recorded this within the permitted reporting period.
Cancellation, expiry and reservation statuses · Zsákmány